SUPPORT HELPDESK
The customer helpdesk manages the resolution of customer issues and queries as quickly and efficiently as possible, taking ownership of any question from the start and bridging the communication gap between customers and internal Kaltra teams. The helpdesk also monitors the progress of any customer issues until they are resolved and closed.
With our helpdesk system, our customers have a positive support experience having a single point of contact, who can respond and resolve the queries timely and efficiently and improve communication between customers and Kaltra fulfilling our customers’ expectations better, doing it consistently, time after time.